Payment, Delivery Times and Charges

• We credit/debit cards through our PayPal server. There is no charge to you for using this secure service and you do not need to have a PayPal account to use it. You can also pay by credit/debit card over the phone.
• We also accept payment by cheque. If you pay by cheque we will not despatch the goods until the cheque has cleared our bank account.
• We aim to deliver to you within 10 working days of receiving your order, though we will usually deliver sooner. Delivery times will vary dependent upon payment method & postage option chosen. If you need your gift in a hurry, please call us on 020 8923 7592 or email info@snapdragon.me.uk for estimated delivery time & stock availability.
  UK standard postage is charged at £4.00. For next-day delivery, which is £10, please phone us before 12 noon to place your order.
• We will normally despatch all items in your order together but if there will be a delay of over 10 days on any item, we will despatch the delayed items separately with a covering note. You will only be charged once for postage.

Stock Availability

• We endeavour to show only in-stock on the website. However, we don’t currently have the facility to update stock records automatically online. If you want to find out if an item is in stock prior to ordering, please call us on 020 8923 7592

Guarantee and Returns Policy

• If you are not happy with any purchase, simply return it to us within 30 days of receipt in perfect condition, complete with original packaging and we will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights. We can only accept returns on personalised items if they are faulty.
• Please ensure you follow the procedures below:
  
  1. Complete the Exchange & Return Form included with your order, stating clearly whether you require an exchange or a refund.
  2. Pack the item well, using our original packaging or a recycled box if possible and label clearly:

RETURNS Dept
Snap Dragon
8 Woodcote Road
London
E11 2QA

3. Send from your local Post Office and ensure that you either send by RECORDED DELIVERY or you obtain a proof of postage certificate. You are responsible for any returned items until they reach us and we cannot give refunds without a proof of delivery.
4. Goods are returned at your own expense.
5. We regret that postage, packing and insurance are direct costs and cannot be refunded; only the value of goods will be refunded.
6. Returns and exchanges will be processed as soon as possible after arrival and you will be contacted should a problem arise.
7. In the case of gifts, we regret we can only refund payment to the purchaser and not to the recipient.

Website

• Our shopping cart requires that you have JavaScript enabled to order products. All modern browsers support JavaScript. If you are using a JavaScript compliant browser and still have problems using our shopping facilities, make sure you have JavaScript enabled in your browser's preferences.
• Every effort is made to ensure that this website is free from viruses and defects; however, this cannot be guaranteed.
• Snap Dragon will not be liable to any person for loss or damage which may arise to computer equipment as a result of using our website.
• All online purchases made through the Snap Dragon website go through the PayPal server to protect our customers. This means that no one else can access your data. (You can tell when you are in a secure page because the address begins with https://) .
• If you have any doubts about security of the Internet, you can place your order by phone on 020 8923 7592.
  

Privacy Policy

What information do we hold and why
When you shop with Snap Dragon, there are different ways we gather information about you:

• When you order from us, we ask for information such as your name, e-mail address, delivery address and telephone number. We do not keep records of credit card details. When you place an order with us online, your credit card details go direct to our secure payment partner, PayPal so we do not receive them; with telephone orders, we retain your credit card details only until the transaction has been completed.
• We keep a record of your information to enable us to recognise you as a registered customer and to fulfil the orders you place with us.
• We keep a record of your purchases with us so we can send you relevant offers or new product news.
• We keep a record of any e-mail/written correspondence you send us as we need this to keep track of any problems or concerns you've had with our products or services.

Cookies

• The Snap Dragon website uses cookies to allow customers to move from one part of the website to another and to add items to the shopping basket. Cookies make the interaction between users and web sites faster and easier. It would be very difficult for a web site to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit without them.
• The European Union Directive on Privacy and Electronic Communications (the "Directive") recognises that cookies are a "legitimate and useful tool" for many activities, including verifying the identity of website users. The Directive makes it compulsory for websites to inform users if cookies are being used and to provide some information on how cookies are used. You can find more information on this subject at www.aboutcookies.org.

How We Use Your Personal Data

All the information we collect via our website or through any correspondence with you is used to operate and improve our service. We use the information only for:

• Dealing with orders and fulfilling them
• Planning and managing our business, for example by analysing customers’ shopping habits and preferences
• Research
• Providing you with information about the products and services we offer
• Letting you know about offers from other companies, but only with your permission.
  

How We DO NOT Use Your Personal Data.

• We will never pass on your email address to a 3rd party for marketing purposes. We may however send you details of offers from other companies that we think may interest you, but only with your permission. If you would like to receive such offers please email optin@snapdragon.me.uk.

Opting out of communications

• If you want to be removed from our mailing list, please email unsubs@snapdragon.me.uk. If you unsubscribe, you will not receive details of special offers, advance notice of sales etc.